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Safe Families for Children employees fulfill a higher calling, which is embodied in Psalm 82:3 — “Defend the poor and fatherless; do justice to the afflicted and needy.” If you would like to live out this passion for service through your vocation, please review the following job descriptions and consider whether any are a good fit for your experience and gifts. Safe Families is an equal-opportunity employer.

SALESFORCE ADMINISTRATOR

DESCRIPTION

Safe Families for Children is a faith-rooted, community-based movement that strengthens, stabilizes, and supports socially isolated parents and vulnerable children to prevent child abuse and neglect and prevent children from entering foster care. Sister organization Lydia Home provides hope, healing, and a home to children and families in the Chicago area. 

POSITION SUMMARY

The Salesforce Administrator role is a full-time, remote position supporting the Safe Families for Children national office and Lydia Home’s fundraising and development efforts across both organizations. We are seeking a proactive individual to lead the optimization and management of our Salesforce environment, as well as continually improve and enhance our fundraising platforms (Funraise and Instrumentl) by gathering requirements and feedback, designing scalable best practices solutions, and managing product roadmaps. This role is responsible for driving system improvements, ensuring data integrity, and enabling our teams to fully leverage Salesforce and additional fundraising platforms to meet goals. The ideal candidate will combine technical expertise with strong business acumen, project leadership, and a passion for empowering users.

CORE RESPONSIBILITIES

  • Stay current on Salesforce releases and best practices, proactively introducing new features to enhance business performance and drive growth. 
  • Manage Salesforce configuration changes, including (but not limited to) flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports. Identify and gather requirements, translating them into best practice, scalable solutions with a focus on user experience.
  • Collaborate with internal teams to understand their reporting needs and provide appropriate solutions to create a Salesforce platform roadmap to define priorities of data management quality and implement rules and automation as needed. 
  • Create and maintain custom reports, dashboards, and data visualizations to support business insights and decision-making relating to grants, campaigns, and other requests as needed.
  • Conduct Salesforce training sessions for current and new staff members to enhance their proficiency in using donor relations reports and dashboards effectively, and monitor improved adoption to ensure seamless integration of all fundraising platforms. 
  • Oversee all aspects of Salesforce user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, and system maintenance, including security reviews, release updates, and health check; communication of any platform changes to end users.
  • Establish a Salesforce support ticket system and assign tasks to department leads. 
  • Support the Development Team in donation processing, responding to donor inquiries, managing donor recognition, stewardship, communication, and campaign pages as needed. 
  • Assist the Finance Team with donation tax receipts, end-of-year tax letter, and data reconciling as needed.
  • Manage and maintain donor data, donor privacy, and overall data integrity within all fundraising platform databases. 

QUALIFICATIONS

  • Salesforce Certified Administrator (baseline); Advanced Administrator and/or Platform App Builder (preferred)
  • 3-5+ years of experience working as a Salesforce Admin with certification (Sales Cloud, Data Loader, Cloud Consultant, Experience Cloud knowledge and skills with Trailhead badges and super badges preferred).
  • Proven expertise in Lightning experience, page layouts, custom objects, fields, workflows, and permissions.
  • Development experience using fundraising and grant platforms, including Funraise and Instrumentl. 
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve issues efficiently.
  • Excellent communication and interpersonal skills, with a customer service-oriented approach to providing support.
  • Ability to work independently in a fast-paced and dynamic environment.
  • Detail-oriented with a commitment to maintaining accurate documentation and following established procedures.
  • Experience in non-profit organizations or a passion for serving individuals. 

REQUIREMENTS

  • Bachelor’s degree or commensurate experience with applicable certifications.
  • Excellent customer service, communication skills, and the ability to work with staff of all backgrounds and abilities. 
  • Must be organized, detail-oriented, have a strong work ethic, and a self-starter.
  • Commitment to Safe Families for Children and Lydia Home’s mission, values, and culture. 

SALARY

$75,000

Safe Families for Children and Lydia Home are equal opportunity employer.

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